TAYLORED SERVICES: TIME CRITICAL SUPPORT AND ORDER MANAGEMENT

TIME CRITICAL SUPPORT FOR MACHINE DOWN

ICDC offers access to a widespread network of partners whose specialty is the direct handling of time critical deliveries: ICDC provides direct contact with the specialists to save customers’ time.

Our partners provide ground deliveries with their own fleets in EU or air services, with or without man on board and next flight out, leaving from ITA or CH airports to almost all global destinations, a fully tailored service..

In emergency cases, all non-added value exchange of information are out of scope: call+39 02 21119843 quoting MACHINE DOWN.

 

ORDER MANAGEMENT

Order Entry Management: ICDC allows its customers to freely register, place orders and select the payments according to the timing and more convenient methods, on a self-service basis.

Upon specific request, ICDC offers dedicated services for out of standard needs, including order creation, data entry, selection customization and minimum order quantity variation: manual services are charged individually with a fixed fee of € 22,50 per selected service.

Proforma Invoices: both in CART and CHECK-OUT pages, ICDC offers an automatic proforma invoice service, at CHECK-OUT it includes all data from Billing section. Proforma invoices with specific requirements are manually issued for orders exceeding € 1.000,00.

Shipping terms: ICDC Srl sells on DAP Incoterms® 2020 basis. This is ICDC default, integrated in our fully automated order process, from order intake to delivery. Click to visit our dedicated section.

Alternative Incoterms® 2020:

  • DDP Incoterms® 2020 is not viable option.
  • Ex-works/FCA Incoterms® 2020: on a case by case preliminary appraisal and for orders exceeding € 1.000,00, this term can be valued; due to its Logistics and Admin impact in terms of manual handling extra-costs, a fixed fee of € 42,00 is charged on order. Click to visit our dedicated section.