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Welcome to ICDC FAQ page, our support to easily and quickly navigate our ecommerce.

 

  • What we do and who we are

ICDC is an industrial ecommerce B2B only, based in Italy but serving workmates all around the globe.

100% of our stocks are online and live updated in terms of quantities, pricing and lead times.

For more information about ICDC Srl, please refer to our dedicated section at following link: About Us | ICDC, The Industrial Partner for Machinery Components

 

  • How to online search for products

Top of the page search box provides availability information based on entered parameters, one single product per time.

If the search feedback is “No products found.“, the inquiry based on the parameters cannot identify a product in our catalogue fitting your company needs.

In case of uncerntanty about the product/s part number correctness, please try with various typing.

 

  • Service Lead Times

Total lead time is based on the sum of the internal lead time plus transportation.

Internal lead time: for all products, it is between 1 and 3 working days depending on the stocking warehouse. Individually, each product has its own lead time, from order to shipping, displayed in its own product page.

Transportation: ICDC uses one carrier only, DHL Express, for all our destinations, currently 90 countries world wide. Transit time from our warehouse to destination might vary between 1 to 3 days in EU, UK and EFTA members, and 2 to 4 for deliveries outside EU. Global mapping is provided online by DHL Express.

  • Shipping cost: boxing, customs and delivery terms.

Boxing for air delivery is included in our selling price.

ICDC is selling on DAP Incoterms 2020: the industrial components are export customs cleared while import customs clearance at destination is a customer duty and charge.

For more information, please refer to our dedicated section at following link: SHIPPING POLICY and LOGISTICS | ICDC Always Beside Your Needs!

 

  • How can I contact ICDC directly?

Yes, our email [email protected] is contiuously monitored and all mails processed as well our Contact Form, available at the link: Contact Us | ICDC 1 Click to leave your enquiries and we’ll come back!

If you prefer to call us, our phone number is active:
Monday to Friday
08:30 am – 01.00 pm | 02.30 pm – 06:00 pm GMT +1

 

  • Product Availability and Procurement for third parties

All items are available in our stocks and quantities reported on the product page.

If an Item is out of stock, please contact us to know if and when there is a future replenishment.

ICDC is not acting as procurment for third parties, we sell product available in our online catalog only, if a product is not there, it cannot be sourced.

 

  • Payment Methods

At check-out, ICDC offers several methods: bank transfers, credit cards, Paypal, Google Pay and more electronic methods based on geographical localization.

 

  • Invoicing and Proforma Invoice

ICDC accepts bank transfers, credit cards, Paypal, Google Pay and more electronic methods based on geographical localization.

Proforma Invoice is automatically generated with selected components both in CART and in CHECK-OUT pages.

For more information, please refer to our dedicated section at following link: ICDC Add-On Services | Order Management

 

  • Complete offer for your needs: Machine Down Management and Order Entry

ICDC offers a complete solution to every spare parts needs, including time crtical deliveries for machine down situations and order entry support for companies unable to to process orders on self-service basis in our ecommerce. Our links:

 

 

Please contact us for guidance while visiting our ecommerce, connectivity, payment methods or technical issues with online order entry.